This policy explains how Atlas Wholesale Group handles returns, damaged shipments, shortages, incorrect inventory, and other buyer claims.
Wholesale and liquidation inventory is different from standard consumer retail merchandise and return eligibility depends on the specific product, condition, order terms, and applicable policy.
Buyers should review the product listing, condition, manifest, images, quantity, pricing, shipping costs, and other available information before purchasing.
Liquidation inventory can include customer returns, overstock, open-box, used, untested, damaged, salvage, and mixed-condition products.
Issues that may qualify for review include significant shortages, incorrect products, material listing discrepancies, or documented shipping damage.
Meaningful quantity discrepancies may be reviewed.
Materially incorrect inventory may qualify for review.
Material differences from the listing may be reviewed.
Documented shipping damage may qualify for review.
Potential exclusions include normal liquidation variation, expected condition issues, buyer's change of mind, resale performance, or issues clearly disclosed in the listing.
Buyers should inspect shipments promptly after delivery and report visible or discovered problems as quickly as possible.
Submit a claim through the buyer account or designated Atlas support channel.
Provide order and product details.
Explain the shortage, damage, discrepancy, or problem.
Provide requested photos, videos, and documents.
Send the claim for Atlas review.
Buyers may be asked to provide:
When inventory arrives damaged, buyers should document the damage immediately. Photos, packaging images, shipping labels, delivery documents, and other evidence may be required.
Buyers should report missing units, incorrect products, or quantity discrepancies with the relevant order information and supporting evidence.
Atlas reviews submitted information and may request additional evidence before determining the appropriate resolution.
Depending on the circumstances and applicable terms, a resolution may include:
No particular resolution should be promised until the claim has been reviewed.
Responsibility for return shipping and any return freight or related costs depends on the circumstances and applicable terms.
Buyers should not return merchandise without receiving the required return authorization or instructions.
Certain liquidation, salvage, clearance, untested, or specially negotiated inventory may be sold under different or final-sale terms where clearly stated.
False claims, manipulated evidence, repeated abuse of the claims process, or fraudulent activity may result in account restrictions or termination.
Use the official Atlas process for contacting the company regarding returns, claims, damaged freight, shortages, or order discrepancies.
Provide the relevant order details and supporting evidence so the issue can be reviewed.